FAQ’s – Help is on its way…

Here are some (hopefully) helpful answers to our most common questions...

 

How much is UK delivery and how long does it take?

We offer Free UK Standard Delivery on orders over £30, which takes 3-5 working days. If your order value is less than this, the delivery charge is £2.75

We offer a UK Speedier Delivery service for £4.95, which takes 1-2 working days.

We also offer a UK Next Day Delivery service for £7.95, which will arrive the following day (when you order before 12pm).

If you have a delivery enquiry, email us at hello@qtique.co.uk and one of our team will do their best to sort it out.

  

Do you deliver to international destinations? How much does it cost?

Yes we do, we deliver our mugs worldwide! Qtique will ship to anywhere in the world a postman (or postwoman) can get to, including: Africa, Australia, Canada, East Asia, Europe, India, Mexico, the Middle East, New Zealand, Russia, South America, South East Asia and the USA.

The shipping cost for orders to Europe is £7.95, and deliveries will take 5-7 working days.

The shipping cost for orders to North America is £7.95, and deliveries will take 5-7 working days.

The shipping cost for orders to South America is £14.00, and deliveries will take 5-7 working days.

If your country delivery price is not listed, or you are unsure if we deliver to wherever you are, pop us an email at hello@qtique.co.uk and we will get a postage quote and double check that our mugs can safely get to you. 

 

What is the return/refund/exchange policy?

We want you to love your mug, and if you are unhappy with it then please return it back to us in its original condition for a refund. Any purchase made through www.qtique.co.uk may be returned up to 28 days from receipt for a refund of the purchase price. All that we ask is that you email returns@qtique.co.uk to outline your reasons for doing so – we’d really like your feedback as it helps us improve our product and service. We will issue the refund on receipt, or exchange the item for a different style if preferred. 

Please note, the item is your responsibility until it reaches us. Returns must be made in their original condition and in their original packaging, and we recommend you send the parcel using a ‘signed for’ delivery service and obtain proof of postage.

 

How can I pay? Is it safe?

We accept all major credit and debit cards including Visa, MaterCard and American Express. 

We take the security of your data seriously, very seriously indeed. We understand that the safety of your money and personal information are extremely important, and so we use technical safeguards to ensure the transfer of your information is protected and safe. We operate a secure 128 bit SSL encrypted payment system and our store is Level 1 PCI compliant, adhering to the payment card industry’s highest standard of payment data security.

 

But I’m worried about sharing my information online?

Your information and privacy are 100 per cent secure with us, we keep your details safe away from those pesky spammers.

 

How do I contact you?

All of our contact details are here.

You can email hello@qtique.co.uk if you have an order enquiry, any questions or just want to say hello. 

If you're unhappy with your mug, please let us know what is wrong at returns@qtique.co.uk.

 

General enquiries / hello@qtique.co.uk

Exchanges & Returns / returns@qtique.co.uk

 

What’s so great about a Qtique mug?

We are firm believers that our daily brew tastes better from our favourite mug. We think Qtique mugs are rather special because we tested them (a little obsessively) until we got everything just right. Here are our top 10 reasons why the Qtique mug is the perfect mug (the definitive list can be read here):

  1. It’s made from the finest quality Creamware, our favourite kind of clay (we source ours from Devon and Cornwall). Creamware is a warm, cream coloured refined earthenware that is solid, sturdy and cosy. This makes our mugs thick and lovely to hold, helping to retain the heat of the beverage (and not burn your fingers).  

  2. It is super durable – it’s resilient to use (clumsy folk included) and it's safe to go in the dishwasher and microwave.

  3. It’s got a large, comfy handle so even larger hands can get all their fingers around and through. There's also a place to rest your thumb (thumb placement is essential for all those lost, wandering thumbs).

  4. It’s a decent size, holding approximately 350ml of the good stuff – not too small, not too big.

  5. It has a broad, sturdy base so it is extra stable and doesn't easily topple over.

  6. It’s gender neutral – not too girly, not too manly. Gender equality in mugs has been long overdue. 

  7. It has an extra lip before the base to help catch any dribbles, it’s kind of like a built in saucer.

  8. They are decorated expertly by hand using ceramic silk screen transfers, and then fired in the kiln to a very high temperature. This makes the artwork fuse to the glaze, which ensures it doesn’t fade with use.

  9. It’s a timeless design. We took inspiration from traditional antique pottery and made it fresh and practical. 

  10. It’s made, decorated and finished by hand by potters in Stoke-on-Trent, England. Not only does this champion and support homegrown manufacturing (something that we are very proud of), the traditional craftsmanship used makes our mugs the best possible quality. They are truly hardwearing and long lasting.

 

Do your mugs have a hallmark on them?

Indeed they do, all of our mugs are embossed on the back with the Qtqiue logo. Our backstamp is a sign of Qtique's authenticity. 

 

How should I care for my mug?

Our mugs love a soapy bath in the sink, and are also safe to put in the microwave and dishwasher. They’re durable little things.

 

Do you have a store?

No, but we have put all of our efforts into our website where you can shop 24 hours, 7 days a week.

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